Shipping & Returns
Most orders are shipped 24 hours from order date. Custom orders will take 2-3 week. Rush service is possible, but not promised.
As a default, Canada Post ships our orders.
Express Shipping: Express shipping is available. Please contact us at firstname.lastname@example.org to obtain pricing if you require a quicker shipping method with tracking.
Shipping Carriers: Our shipping partners are Canada Post, UPS and CANPAR
NOTE: You must contact us to determine if your item is defective, been damaged, or if it is the wrong item. Simply returning an item will not guarantee a refund or replacement.
Wrong Item Received: We do our best to reduce the occurrence of wrong items being shipped out; however, mistakes are sometimes made in order entry or in picking the correct item from the shelves in the warehouse. If you think you have received the wrong item, please contact us and we will assist you in determining whether you did in fact receive the wrong item.
Once you have contacted us and have determined that you have received the wrong item, we will assist you in processing the return or exchange. Once we determine your problem, here is what will happen:
- The correct item will be sent to you right away (if we have it in stock) after we receive the original item to inspect.
- You will be reimbursed the shipping costs on all returned items that have shipped incorrectly. We kindly ask you to pay for the return shipping costs and we will refund you the shipping costs.
Return of Damaged or Defective Items: Defective Item – this is a type of defect that is due to manufacturing. Damaged Item – this is damage due to shipping or mishandling.
Defective Items: You will need to contact us within 48 hours that you have received a defective item. Once you have contacted us and we have determined that you have a defective item, we will assist you in processing the return or exchange. This is what will happen:
- A replacement item will be sent to you once we inspect the defective item.
- You will be reimbursed the shipping costs on all returned items that are defective due to manufacturing or shipping damage. We kindly ask you to pay for the return shipping costs and we will refund you the shipping costs.
Undamaged Returns: If you have decided that you no longer want the item that was sent out to you we will accept a return but there will be a 10% restock fee on all the items returned. Shipping charges will not be refunded and you must pay for shipping on the return.